Contact Us
Ready to save money and the planet? Get in touch — we respond to all inquiries within 24 hours. Fill out the form below or send us an email.
Our Location
542 Craven StBronx, NY 10474
Business Hours
Mon – Fri: 7:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed
Why No Phone Number?
We've found that email and our contact form allow us to give you more accurate, detailed responses — especially for custom quotes that require specific box sizes, quantities, and grading details. This way, nothing gets lost in translation and we can attach photos, spec sheets, and pricing documents directly. We respond to every inquiry within 24 hours, and usually within just a few hours during business hours.
What to Include in Your Inquiry
Help us give you the fastest, most accurate response by including the right details. Here is what we need for each type of inquiry.
Buying Boxes
- Box sizes needed (L x W x H) or general size category
- Quantity needed (per order or per month)
- Preferred grade (A, B, or C) or intended use
- Delivery address and any access restrictions
- Timeline -- when do you need them?
Selling Boxes (Buyback)
- Approximate quantity and sizes available
- General condition (clean, printed, damaged?)
- What was previously packed in them
- Pickup address and loading dock availability
- Photos if possible (very helpful for quick quotes)
General Questions
- Your industry or business type
- What you are trying to accomplish
- Any constraints (budget, timeline, specifications)
- Preferred contact method for follow-up
- Check our FAQ first -- your answer may already be there
Response Time Expectations
We prioritize fast, thorough responses. Here is what to expect based on your inquiry type.
| Inquiry Type | Typical Response Time | What You'll Receive |
|---|---|---|
| Quick Quote (standard sizes) | 1-4 hours | Itemized pricing, availability, delivery estimate |
| Custom size / special order | 4-8 hours | Custom quote with sourcing options and lead time |
| Buyback Program inquiry | 2-6 hours | Estimated buyback price, pickup scheduling options |
| General question | Same business day | Detailed answer with links to relevant resources |
| Damage / returns claim | 1-2 hours | Resolution options (replacement, credit, pickup) |
| Standing order setup | 1 business day | Custom pricing schedule, delivery calendar, terms |
Response times are for inquiries received during business hours (Mon-Fri, 7AM-5PM ET). Weekend inquiries are answered first thing Monday morning.
Service Area Details
We deliver throughout the greater New York metropolitan area and beyond for larger orders.
Primary Service Zones
Zone 1: NYC (All 5 Boroughs)
Manhattan, Brooklyn, Queens, Bronx, Staten Island. Same-day and next-day delivery available. Transit time: 1-3 hours from our facility.
Zone 2: Long Island
Nassau County and western Suffolk County. Next-day delivery standard. Transit time: 1-2 hours.
Zone 3: Westchester & Lower Hudson Valley
Yonkers, White Plains, New Rochelle, Mount Vernon. Next-day delivery standard. Transit time: 45 min - 1.5 hours.
Zone 4: Northern New Jersey
Newark, Elizabeth, Jersey City, Paterson, Hackensack. Next-day delivery standard. Transit time: 30 min - 1.5 hours.
Extended Coverage
Zone 5: Connecticut & Eastern Suffolk
Stamford, Bridgeport, New Haven, eastern Long Island. Available for orders of 100+ boxes or 10+ gaylords. Transit: 2-3 hours.
Zone 6: Central NJ & Hudson Valley
Trenton, Edison, Poughkeepsie, Newburgh. Available for larger orders. Transit: 2-3 hours.
Zone 7: Nationwide (LTL/FTL)
For full truckloads, we arrange freight shipping anywhere in the continental US via our carrier partners.
| Zone | Transit Time | Same-Day? | Min Order |
|---|---|---|---|
| 1 (NYC) | 1-3 hrs | Yes | 25 boxes |
| 2 (LI) | 1-2 hrs | Limited | 50 boxes |
| 3 (Westchester) | 45m-1.5h | Limited | 50 boxes |
| 4 (N. Jersey) | 30m-1.5h | Yes | 50 boxes |
| 5-6 (Extended) | 2-3 hrs | No | 100+ boxes |
| 7 (National) | 3-7 days | No | Truckload |
Frequently Contacted About
Quick links to the topics our customers ask about most. You may find your answer without needing to wait for a reply.
Visiting Our Facility
Driving Directions
From I-95 / Cross Bronx Expressway (Northbound)
Take Exit 43 for Bruckner Blvd. Merge onto Bruckner Blvd heading east. Turn right onto Hunts Point Ave. Continue south to Halleck St, then turn right onto Craven St. Our facility is at 542 Craven St on the right.
From I-278 / Bruckner Expressway (Southbound)
Take the exit for Hunts Point Ave. Head south on Hunts Point Ave into the Hunts Point industrial area. Turn right onto Halleck St, then right onto Craven St. The facility is on the right.
From Manhattan (via FDR Drive)
Take FDR Drive north to the Willis Ave Bridge or Third Ave Bridge into the Bronx. Follow signs for Bruckner Blvd East. Turn right onto Hunts Point Ave and proceed south to Halleck St. Turn right, then right again onto Craven St.
From New Jersey (via George Washington Bridge)
Cross the GWB and merge onto I-95 South / Cross Bronx Expressway. Take Exit 43 for Bruckner Blvd. Follow Bruckner Blvd east, then turn right onto Hunts Point Ave. Continue to Halleck St and Craven St.
Parking Information
Free parking is available directly in front of our facility on Craven St. We have dedicated spaces for customer vehicles, including spots large enough for vans and pickup trucks. For commercial vehicles, we have a loading dock area with space for box trucks up to 26 feet.
If you are arriving with a tractor-trailer, please notify us in advance so we can ensure dock availability and clear the approach lane. Our dock accommodates standard 53-foot trailers with a hydraulic dock leveler.
Tip: The Hunts Point area has active commercial traffic. Allow extra time during the early morning hours (6-9 AM) when the produce market is busiest.
Accessibility
Our customer entrance is at ground level with no steps. The office and showroom area is fully accessible for wheelchair users and individuals with mobility needs. Accessible parking is located directly in front of the entrance.
The warehouse and loading dock areas have level concrete floors throughout. If you need any accommodations for your visit, please let us know when scheduling and we will ensure everything is ready for your arrival.
Quick Links
The More Specific Your Inquiry, the Better the Recommendation
Good packaging recommendations depend on detail. A request for 'boxes' can mean outbound e-commerce cartons, internal storage, heavy-duty gaylords, custom printed shippers, or a cleanout of accumulated corrugated. Each scenario points to a different solution.
The fastest way to get a useful response is to describe the application, not just the item. Tell us what you are packing, how often you need it, what quality level is acceptable, and whether the packaging is customer-facing, compliance-sensitive, or purely operational.
That level of specificity helps us recommend the right grade, quantity strategy, and delivery approach without wasting your time on unnecessary back-and-forth.
Helpful details to include in your first message
- Box dimensions or the product dimensions that need to fit inside
- Whether the packaging is for shipping, storage, resale, recycling, or cleanup
- Expected monthly volume and any near-term deadline
- Location, dock access, and whether photos or counts are available
Related Reading
Additional guides and articles that deepen the topic on this page.